Privacy Policy
How Destruwall Pty Ltd collects, protects, and manages your personal information in accordance with Australian privacy law.
1. Introduction Destruwall Pty Ltd
Destruwall Pty Ltd ("Destruwall", "we", "us", or "our") is an Australian technology company specialising in the design, development, and launch of native mobile applications and professional websites. We are committed to protecting the privacy and personal information of all individuals who interact with our business, including visitors to our website at www.destruwall.com (the "Site") and our clients.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide to us, including when you submit a contact or enquiry form on our Site, engage us for app or website development services, communicate with us via email at support@destruwall.com, request a consultation or project quote.
This may include your name, email address, phone number, business name, project details, and any other information you choose to share with us.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including your IP address and approximate geographic location, browser type, version, and operating system, pages visited, time spent on each page, and referral URLs, and device identifiers and screen resolution.
This information is collected through cookies and similar tracking technologies to help us understand how visitors use our Site and to improve the user experience.
2.3 Information from Third Parties
We may receive information about you from third-party sources such as referral partners, analytics platforms (e.g. Google Analytics), or hosting providers, where this is consistent with applicable privacy laws.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
To respond to your enquiries and communicate with you about our services
To provide, manage, and deliver app and website development services
To prepare quotes, proposals, and project documentation
To process payments and maintain financial records
To improve our Site, services, and internal processes
To send you relevant updates or promotional communications (with your consent)
To comply with legal obligations and enforce our terms and agreements
To protect against fraud, unauthorised access, or other illegal activity
We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent, unless required or authorised by law.
4. Disclosure of Your Information
4.1 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
Website hosting and infrastructure providers (e.g. Hostinger)
Payment processing platforms
Email and communication services
Project management and collaboration tools
These providers are contractually obligated to handle your information securely and only for the purposes we specify.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, regulation, court order, or government authority, or where we believe disclosure is necessary to protect our rights, the safety of others, or to investigate fraud.
4.3 Business Transfers
In the event that Destruwall Pty Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and understand user preferences. Cookies are small data files stored on your device.
We use the following types of cookies:
Essential cookies: Required for the Site to function correctly
Analytics cookies: Help us understand how visitors interact with our Site (e.g. Google Analytics)
Preference cookies: Remember your settings and choices for future visits
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. By continuing to use our Site, you consent to our use of cookies as described in this policy.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Secure HTTPS encryption for all data transmitted via our Site
Access controls limiting who within our organisation can access personal information
Regular review of our data handling and security practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. Generally:
Enquiry and contact information is retained for up to 3 years
Client project information and correspondence is retained for up to 7 years in accordance with Australian tax and business record-keeping requirements
Website analytics data is retained in accordance with the policies of our analytics providers
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
8. Your Rights and Choices
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate, incomplete, or out-of-date information
Request that we delete your personal information (subject to legal obligations)
Withdraw consent to marketing communications at any time
Complain about how we have handled your personal information
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe, and no later than 30 days. We may need to verify your identity before processing your request.
9. International Data Transfers
Destruwall Pty Ltd is based in Australia. Some of our third-party service providers may be located overseas, including in the United States and Europe. Where we transfer personal information outside of Australia, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.
By using our Site or engaging our services, you consent to your personal information being transferred to and processed in countries outside Australia where our service providers operate.
10. Children's Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to remove that information.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Destruwall Pty Ltd
Email: support@destruwall.com
Website: www.destruwall.com/contact
ACN: 679 473 128 | ABN: 75 679 473 128
Based in Australia
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
12. Changes to This Policy
Last Updated: 29 June 2026
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you directly via email or a prominent notice on our Site.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.
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